Terms & Conditions of Sale
Terms & Conditions of Sale
Placing an Order
Product pricing and availability for morel products are shown on this website. Pricing or availability may be subject to change at any time without notice. To place an order, simply add the desired items to your Shopping Cart. You can add, delete, update, or change the quantities of products in your cart while you shop the site. Once you are ready to buy, proceed to check out to enter your shipping and payment information to complete your order. You can complete your order as a guest or by opening a morelhifi.com user account. By opening a morelhifi.com user account, you can quickly access product support, updates and promotions.
Once your order has been submitted, you will receive a printable order confirmation screen detailing your order. You will also receive an order confirmation e-mail which will include your order details. Please be sure to save this order confirmation and print out a copy. This is your receipt for proof of purchase; your merchandise will not include an additional receipt. You will need this receipt if you ever require warranty service from any of our authorized repair centers.
It typically takes three to four business days to process and ship your order. Once your order has shipped, we will email a shipping confirmation, including tracking number(s). The shipping carrier requires one business day from that time to validate the tracking information.
morelhifi.com accepts payment via PayPal, Bank Transfer.
Please note that certain orders are subject to a 24-hour verification period to protect all parties from unauthorized credit card use. To assist in minimizing unauthorized card usage, please ensure that your credit card company has all of your current information on file including any alternate or authorized shipping addresses.
By placing an order with us, you are (i) offering to purchase a product and/or service, (ii) representing that you are at least 18 years old, (iii) representing that all information you provide to us in connection with such order is true and accurate, and (iv) representing that you are an authorized user of the payment method provided. When you send us your order, we may verify certain items before the order is fulfilled, including without limitation your personal information, your payment information and your creditworthiness.
We reserve the right to: (a) refuse any order you place with us; (b) correct any errors, inaccuracies or omissions (including but not limited to the price) with regard to the products or services offered; (c) change or update information in connection with any products or services offered; and (d) modify or cancel your order, whether or not the order has been confirmed, each at any time without notice to you (including after you have submitted your order) and without liability to you. If we modify your order, we will attempt to give you prior notice of this and provide you with the opportunity to cancel the order in its entirety. If we cancel your order, we will attempt to notify you by contacting you via the contact information you provided at the time the order was made. We reserve the right to limit, reject, modify, or cancel orders that, in our sole judgment, appear to be placed by unauthorized parties, including resellers.
If your payment method has already been charged for an order that is later modified or cancelled, morel shall issue you a refund in the amount of the incorrect price back to your original method of payment. We apologize for any inconvenience this may cause you.
All prices and products advertised are subject to change. Although the Website is composed with care, it may happen that the pricing information on the Website contains errors. We are not bound by our offer or any prices on the Website and we therefore reserve the right to modify or cancel your purchase in the event of spelling, pricing, or other errors on the Website.
You can cancel or alter your order up until you submit the order. If your order has already been submitted, please contact the Customer Service Center at [email protected] or +972-8-9301161 (from 9:00 a.m. to 5:00 p.m. (GMT+2) Sunday through Thursday (except holidays to cancel or alter the order.
If you have a problem with any part of your order, please e-mail our Customer Service Center [email protected] . Please include your name and order number or call our customer service number at +972-8-9301161.
It typically takes three to four business days to process and ship your order. Presently, we offer free shipping worldwide (restrictions applied).
Once your order has shipped, we will send you a shipment confirmation email which will include tracking information for your products. To validate the tracking information, the shipping carrier typically requires one business day from the time you receive this notification.
Depending upon your shipping address, and product availability in our warehouses, your order may arrive in multiple shipments. Any shipping or delivery dates provided will be estimates only.
When you receive your shipment, please inspect all packages for items such as remotes, manuals and cables, or any applicable accessories for the product(s) ordered. If the merchandise is not being installed right away, please power up or play the merchandise. Please be sure to save the box, the outer shipping carton (when applicable) and all packing material, in the unlikely event that you’ll need it for a return shipment.
If you require any assistance, please call us +972-8-9301161, and have your order confirmation number handy.
All orders from morelhifi.com are eligible for our 14 day return policy. You may return any item you purchased on morelhifi.com for any reason, within 14 calendar days of your shipping date, subject to approval from our sales department ([email protected]). Any product shipped to us without a return authorization is not eligible for our refund policy and will be returned to the customer at his or her expense.
If, within 14 calendar days of the date of your shipping date, you would like to replace or return the item, the process can be initiated by an email to our Customer Service Center ([email protected]). You will then be contacted by one of our representatives about your request. You can also contact the Customer Service Center directly at +972-8-9301161 (from 9:00 a.m. to 5:00 p.m. (GMT+2) Sunday through Thursday (except holidays).
A return authorization number (RA#) will be provided to you by our Customer Service Center. Gift purchases must be returned by the original purchaser.
The customer will be responsible for all shipping charges of the returned items.
RA#’s are valid for only 30 calendar days from the date issued. Replacement merchandise will not be reserved for more than 30 calendar days past the issuance of the RA#. Merchandise that we receive past the return period may be refused and returned. Products must be returned with all accessories originally included with such product and the product shall be in its original packing. Additional product return instructions may be required. Notification will be sent to the e-mail and/or billing address you provided, should your return not be accepted.
If your product has a fault and it is within the 3 years warranty you can have it repaired.
Please send us an e-mail to [email protected] with the message “Warranty Repair” at the top and state in the e-mail:
The name of your product / model, Serial number, your purchase date, invoice number and sale company (if it was purchased online / in one of our authorized dealer stores).
Kindly state briefly what is at fault with the product.
We try to respond to all warranty repair requests within 48 hours. Please note that requests sent on weekend and holidays will be answered the next business day.
NON WARRANTY REPAIRS
If your product is already out of the warranty period and has a fault – please send us an e-mail to [email protected] and we will try to assist just the same.
It is very important to us that our customers receive the best possible customer service and support to ensure all Morel product is being sold and installed properly. Morel has built a reputation of building exceptional product and has carefully selected a network of highly specialized authorized Internet retailers to best service our customers.
To make sure our customers receive proper service and information, Morel does not support unauthorized sales of our products. It is important for consumers to verify the retailer prior to purchasing product, especially through Amazon and other e-commerce websites, as Morel cannot verify the authenticity or condition of the product sold by these retailers. Use caution and always refer to our official website www.morelhifi.com for the latest authorized dealer and product information.
From time to time Morel products get listed on e-commerce websites such as Amazon and eBay may be offered for sale by third-party resellers. These third-party sellers are not authorized Morel retailers. Products purchased from third-party resellers will NOT be covered under Morel’s warranty policy or receive technical support from our dealer network.
Authorized Internet Retailers
To ensure you are purchasing new product backed by Morel, Morel product can be purchased from the following authorized Internetonlin retailers:
Some retailers and websites may misrepresent themselves as authorized Morel resellers. It is in the best interested of our customers to refer to our dealer locator for an authorized network of brick-and-mortar and Internet retailers, and approved e-commerce retailers. If there is any doubt or concern, please contact us directly to [email protected]
Any Morel product purchased from a non-authorized brick-and-mortar, e-commerce or Internet retailer does not carry a valid warranty through Morel and will not be repaired or replaced without applicable charges to the customer.
The following is a list of stores that are unauthorized to sell our products.
Morel guarantees that all of its products are free from material and manufacturing defects for a period set by current laws. The warranty is valid from the date of purchase.
Morel warranty is NON-TRANSFERABLE and is granted ONLY to the original purchaser.
Morel warranty is void if the product was modified, improperly installed and used, and/or serial number is erased or tampered.
Morel reserves the right to replace or repair any product that is under warranty. Products not under warranty will be repaired or replaced at current applicable charges. Morel does not assume any liability for damages arise from transport or improperly use of the product. Morel is not responsible for any direct or indirect costs related to the defective product.
All products sent in for warranty must be accompanied by the original purchase receipt that will be verified with the seller.
All warranty guidelines must meet local laws.